The same Voice over Internet Protocol (VoIP) infrastructure your business relies on for day-to-day communication is quietly generating a wealth of data about how your teams operate and how your customers feel. VoIP analytics is the layer that makes that data readable, searchable, and useful for everyone from IT managers to contact center supervisors.
What your phone calls are telling you (and how VoIP analytics helps you listen)
Virtualization or the cloud? How to choose the right solution for your business
“We should move to the cloud” and “we should virtualize our servers” often get treated as the same conversation, but they’re solving different problems. One is about who owns and manages your infrastructure, while the other is about how efficiently you use the hardware you’ve already got.
Microsoft is ending Office 2021 support in 2026
If you or your team are still running Office 2021, which houses the standalone perpetual-license versions of Word, Excel, PowerPoint, and Outlook, mark your calendar.
Business intelligence: Leveraging data to make smarter decisions
From sales figures and customer interactions to website traffic and support tickets, every business generates a vast amount of data. Business intelligence (BI) provides the tools and practices to turn raw information into actionable insights for decision-makers.
How to Mitigate Risk
Your business’ overall cyber security posture starts well before threat detection software removes unwanted activity on your networks. Cyber security strategy takes various forms, both online and in the physical world—all designed to prevent cyber threats before they ever happen.
Do You Have Windows 7?
Did you know your company isn't going to be protected starting 2020? That's scary for your business. Let us do all the work for you, so you won't be using our disaster recovery services. Email us at Upgrade@ProvidentTechnology.com to get started.
Making Email Encryption Easy with Provident Bracket
Have you ever needed to send a sensitive email – perhaps containing information you want only your management team to see? Or financial data which a client has entrusted to your accounting firm? Or an update regarding a client’s recent court case?
There are many everyday situations in which companies need to protect the information and data they are sending via online transactions.
The Real-World Truth Behind Disaster Recovery
Picture, for a moment, enjoying the breathtaking sites in Rome, Italy – an ocean away from your usual home life and work routine. The last thing you are likely thinking about as you toss coins into the Trevi Fountain is: will my small business be okay in the event of a disaster?
Yet that is exactly what Ric Hayman, President of Provident Technology, had on his mind when news broke on July 3rd that a major water main break had occurred in downtown Philadelphia.
Get Reliable Peace-of-Mind with Data Recovery from Acronis
Imagine a worst-case-scenario data emergency at your organization: Maybe you’ve experienced a physical disaster like a fire or a flood that’s resulted in massive data loss, or perhaps you’ve fallen victim to a digital disaster like hardware corruption or ransomware infection.
Understanding and Avoiding Pop-Up Scams
Staying safe online means knowing who’s out to get you and how to avoid them.
Imagine opening your Chrome browser to a screen that looks like this:
If you’re a Google Chrome user, there’s a chance that you’ll encounter this error. It could happen when you start up your browser or pop up while you’re using a website.